How to update your contact information in cPanel

How to update your contact information in cPanel

Updating Your Contact Information in cPanel: A Detailed Guide

Maintaining up-to-date contact information in cPanel is crucial for website developers and server administrators. This information is used by hosting providers to send important notifications regarding your account, such as security alerts, system updates, and billing information. Ensuring that your contact details are current helps in managing your online presence effectively. This guide provides a step-by-step approach to updating your contact information in cPanel.

Understanding the Importance of Accurate Contact Information

Accurate contact information is vital for:

  • Security Alerts: Receiving timely notifications about potential security issues.
  • System Updates: Being informed about updates and maintenance schedules.
  • Billing Information: Getting notifications regarding billing and renewals.


  • cPanel Access: Ensure you have the login credentials for your cPanel account.

Step-by-Step Guide to Update Contact Information in cPanel

Step 1: Access cPanel
  1. Log in to cPanel: Navigate to or the specific URL provided by your hosting provider.
  2. Enter Your Credentials: Use your cPanel username and password to log in.
Step 2: Locate the Contact Information Section
  1. Find the Preferences Section: After logging in, look for the ‘Preferences’ section in cPanel. This section is typically located on the cPanel dashboard.
  2. Select ‘Contact Information’ or ‘Update Contact Info’: Click on this option to access the contact information settings.
Step 3: Update Your Contact Information
  1. Edit Contact Details: In the contact information section, you will find fields for your email addresses and possibly other contact details.
  2. Primary Email Address: Ensure your primary email address is one that you regularly check. This is the main address cPanel and your hosting provider will use for communications.
  3. Secondary Email Address: It’s a good practice to provide a secondary email address as a backup. This should be different from the primary email address.
  4. Contact Preferences: Some cPanel installations allow you to set preferences for receiving notifications about your website and server. Make sure these are set according to your needs.
Step 4: Save Changes
  1. Review Changes: Double-check the email addresses and any other details you have entered or modified.
  2. Save: Click the ‘Save’ button to update your contact information.

Post-Update Considerations

  • Email Verification: After updating your email address, some hosting providers send a verification email. Ensure you verify the new email address if required.
  • Regular Updates: Regularly review and update your contact information, especially if there are changes in your email addresses or contact numbers.

Best Practices and Tips

  • Use Professional Email Addresses: Prefer using a professional email address associated with your domain or company.
  • Avoid Using Email Addresses Tied to Your Domain: In case of issues with your domain, you might not receive important notifications. It’s often recommended to use an external email address (like Gmail, Outlook, etc.).
  • Check Spam Filters: Ensure that emails from cPanel or your hosting provider are not marked as spam.


Keeping your contact information updated in cPanel is a simple yet essential task for effective web hosting management. It ensures that you stay informed about critical updates and issues related to your website and server. As a professional in a digital agency, staying on top of such administrative details is key to maintaining a smooth and uninterrupted online operation. Regularly updating your contact details is a best practice that enhances your overall web management strategy.


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